Tegrity Campus Service Notification
2020-07-01 10:20:16Finding the download icon: There are two ways to save Tegrity recordings to your computer: 1. From your Tegrity course, click on the course title where the recording you wish to download is located. To the right of each recording, the download icon appears. Click the download icon that is adjacent to the recording you want to download. Mac Users Mac users now have much easier and UI-integrated audio level controls. Tegrity Tipsheets. Tegrity Tipsheets. Need Live Help 24/7? Visit the Coppin I.T. Online Help Center. Online Help Center. System Requirements. Visit the Tegrity website for computer configuration specifications and requirements for viewing a Tegrity.
As of July 1st, Tegrity Enterprise is no longer available. This does not affect Tegrity inside of Connect, which will continue to be supported. If you have any questions regarding the sunset of Tegrity Enterprise, please contact CXG support.
Tegrity Maintenance Bulletin TEG20-004
2020-06-11 10:48:56Maintenance work is scheduled to be carried out on Sunday, June 14th, between 1am-8am ET. Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.
Changes:
PC Recorder:
– Fix: Some camera settings are still being saved when using Cancel
– Fix: Windows OS element sizing is not supported by the PC Recorder
– Fix: Proctored and Regular Recordings’ video and audio are missing when USB camera (with audio) is removed
– New: Notification when USB camera fails during recording
– New: Support for high DPI displays
Web Features:
– Fix: Adding Closed Captions removes line breaks
– Fix: HTML characters in Course title
– Fix: YouTube integration not working
– Fix: Course page UI distorted for long course name
– Fix: Captioning through 3rd party caption provider not working
Tegrity Maintenance Bulletin TEG20-003
2020-03-06 16:37:02Maintenance work is scheduled to be carried out on Sunday, March 8th, between 1am-8am ET.
Changes:
Tegrity Lecture Capture iOS App:
– Fix: Clicking “Ask a Question” when seek bar is at 0:00 does not pause the recording.
Web Features:
– Fix: Error when clicking OK on the Advanced Service Settings page.
– Fix: Unable to download Tegrity Recorder in Chrome and Safari Browsers.
– New: Tegrity Administrator can disable ability to record by setting max recording minutes to 0.
Tegrity Maintenance Bulletin TEG20-002
2020-01-30 14:51:01Maintenance work is scheduled to be carried out on Sunday, February 2nd, between 4am-8am ET.
Changes:
Mac Recorder 2.4 (4308):
– Fix: Mis-aligned Student ID photo in Mac Recorder (4307)
Tegrity Maintenance Bulletin TEG20-001
2020-01-16 16:08:15Maintenance work is scheduled to be carried out on Saturday, January 25th, between 4am-8am ET.
Changes:
Mac Recorder 2.4 (4307):
– Fix: Microphone and Camera permission issue in Mac OS Catalina
Please click here for detailed installation instructions.
Holidays - Office Closure
2019-12-19 12:23:56The Tegrity Technical Support office will be closed on the following days:
December 24-25 – Christmas
January 1 – New Year’s Day
If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
Tegrity Maintenance Bulletin TEG19-005
2019-12-10 16:29:54Maintenance work is scheduled to be carried out on Sunday, December 15th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-5am ET. We apologize for any inconvenience.
Tegrity Maintenance Bulletin TEG19-004
2019-12-04 16:29:39Maintenance work is scheduled to be carried out on Sunday, December 8th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.
Tegrity URL Shortener Service
2019-11-26 14:08:44UPDATE: The issue has been resolved as of Friday, November 29.
We are working on resolving an issue with the Tegrity URL shortener service. Links such as https://tegr.it/… are currently not redirecting to the correct resource. Please note that the full expanded links are working correctly. Our help portal is also accessible at any time at help.tegrity.com.
The Tegrity Team
Help Portal Maintenance - 11/15
2019-11-15 15:17:49The Tegrity Help Portal will undergo scheduled maintenance on Friday, November 15th between 9 PM – 12 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.
The Tegrity Team
Help Portal Maintenance - 11/9
2019-11-08 16:52:32The Tegrity Help Portal will undergo scheduled maintenance on Saturday, November 9th between 8 – 11 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.
The Tegrity Team
MacOS 10.15 Catalina Update
2019-10-21 15:34:12Users who have upgraded their Mac computers to MacOS 10.15 Catalina have been reporting issues with some of the functionality of the Tegrity Recorder.
The issue is being actively investigated by our development team.
In the meantime, if you need to use the Tegrity Recorder to create a recording or take a proctored test, it is advised that you delay updating to Catalina. If you have already updated to Catalina, you could either downgrade the OS X to Mojave or use another available computer to create your Tegrity recording.
We sincerely apologize for any inconvenience this is causing.
Tegrity Maintenance Bulletin TEG19-003
2019-10-11 16:45:04Maintenance work is scheduled to be carried out on Sunday, October 13th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.
Changes:
PC Recorder 7.5.2542:
– Fix: Toolbar size issue on high pixel density displays
Mac Recorder 2.3 (4304):
– Fix: Crash when no course title or recording title is specified
Tegrity Lecture Capture Android App (Version: 3.4.4):
– Fix: Audio player controls in notification bar and lockscreen not available on Android 8.0+
– Fix: No notifications on Android 8.0+
– Fix: Playback controls remain in status bar even after the app is closed
Tegrity Lecture Capture iOS App (Version: 1.1.6 (2)):
– Fix: When recordings ends, user is redirected to previous page
– Fix: Non-English characters in course name caused name to be truncated in course list
Service Disruption - 8/22/2019
2019-08-22 13:12:01UPDATE: Tegrity service is back to normal operations as of 4:15 PM CDT.
Additional information about the service disruption will be added to this post. Please check back for updates.
Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.
We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.
The Tegrity Team
Tegrity Maintenance Bulletin TEG19-002
2019-06-21 07:00:19Maintenance work is scheduled to be carried out on Sunday, June 30th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.
Changes:
Web Features:
– Fix: Captions Editor accepts time stamps beyond recording duration
– Fix: Twitter integration not working
– Fix: Additional Content files with name longer than 50 characters
– Fix: Correct error message when unauthorized users attempt to login to WebCasts
– Fix: Long course name overlaps
– Fix: Deleted WebCast recordings show in Quota Usage Report
– Fix: Line breaks in captions will display in Tegrity Player
PC Recorder 7.5.3.2530:
– Minor updates
Mac Recorder 2.3 (4301):
– New: Low audio alert no longer displays for proctored test recordings
Tegrity Lecture Capture Android App (Version: 3.4.0):
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost
– Fix: Blurry video
– Fix: Special characters in course names not displayed correctly
– Fix: Scroll transition on My Courses tab
Tegrity Lecture Capture iOS App (Version: 1.1.5 (12)):
– Fix: In slideshow mode, last thumbnail appears first
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost
Tegrity Maintenance Bulletin TEG19-001
2019-03-29 14:03:14Maintenance work is scheduled to be carried out on Sunday, March 31st, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.
Changes:
Web Features:
– New: Ability for students to move courses to the ‘Past Courses’ tab
– Fix: UI fixes on the ‘Edit Recording’ page
– Fix: Issue with ‘From’ and ‘To’ fields on the ‘Ask a question’ page
PC Recorder (7.5.3.2515):
– Fix: Incompatibility with PowerPoint SMARTInk add-on
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution dropping to lowest value in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings
– Fix: Distorted thumbnails when uploading certain MP4 files
– Fix: Increased minimum default free disk space requirement to prevent corruption
Ending Tegrity Campus Services Notification
2019-03-22 07:00:42McGraw-Hill has a long-standing commitment to offering the highest quality educational programs and materials, and our relationships with our higher education institutions are of great importance to us. Because we value your partnership, we are writing to provide you advance notification that we will be ending the Tegrity Lecture Capture Service next year on June 30, 2020.
Although we recognize the value that the Tegrity Lecture Capture Service provides, McGraw-Hill will be concentrating its resources and technology investments in other core areas to better support you in the future. We are increasing our focus on enhancing our personalized learning tools and integrating real-time data in our programs, such as McGraw-Hill Connect, which will continue to include the Tegrity recording and proctoring tool free to users.
We are sharing this news with you as early as possible to ensure you have enough time to select a new solution and prepare for a smooth transition. You can contact your McGraw-Hill Account Manager or the Tegrity Technical Support Team for assistance throughout the process and to answer your questions. In anticipation of some immediate questions you may have, we prepared the following Ending Tegrity Campus Services FAQs. If you have additional questions, please contact the Tegrity Client Services Team at clientsvcs@mheducation.com
We are committed to building and maintaining a long-term relationship with you, and we look forward to continuing our collaboration together.
Sincerely,
The McGraw-Hill Higher Education Team
Tegrity Recorder Bug Notification - Recorder Stops in PowerPoint Presentation Mode
2019-01-11 15:30:43An issue was discovered that affects the Tegrity PC Recorder (build 7.5.3.2507) — when using PowerPoint, the Tegrity Recorder stops when going into presentation mode.
Our developers are reverting the PC Recorder to the previous version (build 7.5.3.2487).
If a computer has already been updated to the new PC Recorder build 2507, then the Recorder will need to be manually uninstalled. Build 2487 will reinstall when the user starts a new Tegrity recording.
We apologize for any inconvenience this issue is causing. Thank you for your patience. Please contact us with any questions or concerns regarding this issue.
The Tegrity Team
Tegrity Maintenance Bulletin TEG18-003
2018-12-17 16:36:43Maintenance work is scheduled to be carried out on Sunday, December 30th, 2018, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.
Changes:
PC Recorder (7.5.3.2507):
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Tegrity toolbar opens in incorrect position when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution issue in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings
Mac Recorder 2.3 (4300):
– New: Mac Recorder updated to 64-bit
Download Manager:
– New: Mac Download Manager updated to 64-bit
iOS app (1.1.3):
– Fix: iOS app users receive notifications from past courses
– Fix: Issue with ampersand symbol in course titles
– Fix: Renaming chapters or new chapters created with imported video clips require users to log out and log back in
– Fix: In slideshow mode, last thumbnail appears first
Android app (3.3.0):
– Fix: Android app undo bookmark deletion issue
– Fix: Login screen issue when exiting an entering app in landscape mode
– Fix: In slideshow mode, last thumbnail appears first
Update: New PC and Mac Recorders will be available on Monday, December 31st.
2018 Christmas Holiday Office Closure
2018-12-17 06:00:39The Tegrity Technical Support office will be closed on December 24-25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
2018 Thanksgiving Holiday Office Closure
2018-11-15 06:00:42The Tegrity Technical Support office will be closed on November 22-23, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
Tegrity Maintenance Bulletin TEG18-002
2018-11-06 11:30:52Maintenance is scheduled to take place on Sunday, November 11, 2018, between 1am-4am ET
Access to Tegrity services will not be available during this time
UPDATE on 11/7/2018: The scheduled end time was extended from 3am to 4am ET
Service Disruption - 11/5/2018
2018-11-05 23:13:05There was a disruption to the Tegrity service between the hours of 8:45 and 10:45 PM CST. During this time, users were unable to access their Tegrity instance and would receive an error when uploading recordings.
Service was restored around 10:45 PM CST. We apologize for any inconvenience caused by the disruption.
The Tegrity Team
2018 Labor Day Office Closure
2018-08-27 06:00:18The Tegrity Technical Support office will be closed on Monday, September 3, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
LDAP Authentication Issues
2018-08-01 11:00:31UPDATE: Tegrity service is back to normal operations as of 12:15 PM CDT.
The issue was caused by a network setting change to the Tegrity AAIRS services by AWS ELB. Our engineers have resolved the issue and users are able to successfully login directly to Tegrity with their LDAP credentials.
Instances configured to use LDAP for Direct Login Authentication may be experiencing user login failures. We are actively working with our engineers to resolve this issue.
As a workaround, users can use the SSO link in their LMS courses to access Tegrity recordings.
We apologize for the inconvenience this issue is causing. Updates on this issue will be posted here.
The Tegrity Team
2018 Independence Day Office Closure
2018-06-27 06:00:35The Tegrity Technical Support office will be closed on July 4, in observance of Independence Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
iOS App Update Notification
2018-06-03 12:00:10Tegrity iOS app version 1.1.2 will be available beginning Sunday, June 3. The update includes the following changes:
– Fix for the Help link
– Other bug fixes
Tegrity Maintenance Bulletin TEG18-001
2018-05-25 12:00:19Maintenance work is scheduled to be carried out on Sunday, June 3, 2018, between 2am-6am ET
No downtime or service disruption is expected with this update
Changes:
– Fix: Courses do not appear in View Course List after recordings were restored
– Fix: Some Moodle courses with Tegrity recordings were issuing warning messages (rescheduled to 6/10/2018)
– Fix: Some users were unable to download a video podcast
– Fix: The instructor camera would record at the lowest resolution on some Windows computers
– Fix: Discrepancies in viewing times on custom viewing reports
– Fix: Some courses would appear in View Course List without an instructor
– Fix: Some recordings would get stuck in “IE, FF, Safari Ready”
– Fix: List of supported operating systems shown in Tegrity diagnostics
– New: Link to the updated MHE Privacy Policy page in Web Application footer to support GDPR
2018 Memorial Day Office Closure
2018-05-21 06:00:46The Tegrity Technical Support office will be closed on Monday, May 28, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
2018 Presidents Day Office Closure
2018-02-15 06:00:21The Tegrity Technical Support office will be closed on Monday, February 19, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
iOS App Update Notification
2018-01-18 01:00:58An updated iOS app will be available beginning Sunday, January 21. The update will include the following changes:
– Caption Support
– Push Notification fix
2018 Martin Luther King Day Office Closure
2018-01-08 06:00:32The Tegrity Technical Support office will be closed on Monday, January 15, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
2018 New Year's Day Office Closure
2017-12-25 06:00:44The Tegrity Technical Support office will be closed on Monday, January 1, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
Download Tegrity Testing
2017 Christmas Holiday Office Closure
2017-12-18 06:00:37The Tegrity Technical Support office will be closed on Monday, December 25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
Tegrity Maintenance Bulletin TEG17-003
2017-12-11 06:00:05Maintenance work is scheduled to be carried out on December 26 between 2am-6am ET
No downtime or service disruption is expected with this update
Changes:
– Fix: Video distortion when viewing in full screen mode
– Fix: Archiving courses that do not contain any recordings causes status to remain as “Archiving”
– Fix: Deleting an uploaded Mac recording before it is ready for viewing causes status to remain as “Available Soon”
– Fix: Various mobile app functionality and playback issues
– Fix: Admins using the filtering feature in View Course List does not always display the correct results
– Fix: 3rd party captioning may result in corruption of non-English characters
– Fix: Edits to recordings are not reflected in the audio podcasts
– Fix: User may encounter navigational and Download Manager issues when downloading a recording
– Fix: Unable to “Run Diagnostics” when viewing a webcast
– New: Improved caption request functionality
– New: Deployment of the Mac Recorder build 3080
– New: Tablet versions of the iOS and Android apps are being submitted to the App Store and Play Store
Click here for additional information on the Mac Recorder and updates to the Android & iOS apps
2017 Thanksgiving Holiday Office Closure
2017-11-17 06:00:25The Tegrity Technical Support office will be closed on November 23-24, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
Service Disruption - 10/17/2017
2017-10-17 11:34:00UPDATE: Tegrity service is back to normal operations as of 2:55 PM CDT.
Additional information about the service disruption will be added to this post. Please check back for updates.
Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.
We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.
The Tegrity Team
Mac Recorder, Android, iOS Update Notification
2017-09-07 15:42:49Updated iOS, Mac, and Android applications will be available on Sunday, September 10th. The updates will include the following changes:
New iOS app
Changes:
– New redesigned interface
– New Watch Later feature
– New Downloaded screen to manage downloaded recordings
– New push notifications for new recordings
– Improved search feature
New Mac Recorder (Build 3080)
Changes:
– Improve robustness of Audio/Video capture
– Improve recorder responsiveness at startup
– Fix crash when double clicking the screen annotations button
– Fixed accessibility issue on start dialog
– Add proctoring warning message for: Siri, FaceTime, Power-Source, Required storage
New Android app
Changes:
– Fix permission issue for new installs
2017 Labor Day Office Closure
2017-08-31 06:00:18Download Tegrity Recorder
The Tegrity Technical Support office will be closed on Monday, September 4, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.
Tegrity Recorder Bug Notification - Recordings appear to have no chapters (Windows 10)
2017-07-17 15:07:14UPDATE: Tegrity Recorder (build 7.5.3.2487) has been released on 8/14/2017 to resolve this issue.
An issue was discovered that affects all versions of the Tegrity PC Recorder — when a Windows 10 system with multiple monitors is updated to version 1703, the chapter thumbnails are not generated for the recording, preventing users from being able to view it. This issue is isolated to Windows 10 version 1703. To check your Windows 10 version, right-click the Start button, click Run, type “winver” and press enter. If you have recordings affected by this specific issue, please contact support so that we can work with you to repair your recording.
There is a workaround that will prevent this issue from occurring in future recordings. Please use the instructions in this support article to apply the workaround.
We apologize for any inconvenience this may have caused and appreciate your patience while our developers work to create a new Recorder that will address this issue.
The Tegrity Team
Download Tegrity Mac Os
What is Tegrity and how does it work?
Tegrity Campus is a fully automated lecture capture solution used in traditional, hybrid, 'flipped classes' and online courses to record lesson, lectures, and skills. Its personalized learning features make study time incredibly efficient and its ability to affordably scale brings this benefit to every student on campus. Patented search technology and real-time LMS integrations make Tegrity the market-leading solution and service.
Features for instructors
- Record from anywhere, anytime, with or without an Internet connection.The Tegrity Recorder will work whether there is an active Internet connection or not, making it easy for instructors to record anywhere, anytime, whether in the class or sitting on the quad.
- Unmatched ease-of-use.Simply click to start recording, and click again to pause or stop. The recording is then uploaded to the right course automatically, for only those students enrolled in the course to view.
- Capture audio, screen and video. Tegrity captures synchronized audio, video and computer screen activity with a click of a button. As a recording is in progress, an audio signal meter in the Tegrity Toolbar indicates that audio is being captured at an appropriate level.
- Broadcast class live.If the instructor wishes, he or she can webcast their class live as it is being recorded. When students login to Tegrity, a “Live Now” indicator will let students know when a class is being webcast live.
- Make notes and annotations.Instructors (and students) can make private or public notes and annotations in the recording. Notes are associated with specific points along the recording timeline, and when clicked, take the viewer to that specific point within the recording.
- Connect with students through Tegrity Connect. Instructors can use the Tegrity Connect chat feature to hold virtual office hours for students, or provide assistance outside of class hours as desired.
- Remotely proctor exams. Tegrity’s Remote Proctoring feature can provide students the ability to take exams remotely, while ensuring the integrity of the exam results. A webcam and microphone records the student taking the test, as well as all their screen activity. The recordings cannot be paused, and are uploaded for instructors to review at up to 8x speed.
- Video Reports. -Instructors can access reports that show which chapters from a specific class are most accessed or sessions and classes have not been viewed by students. This allows instructors to identify 'problem areas' that may need further elaboration.
Features for students
- View from anywhere, anytime, on just about any device. View recordings on a PC, Mac or mobile device using a standard web-browser. Tegrity’s intuitive interface with a detailed timeline and associated thumbnails make it easy to find exactly what you are looking for.
- PowerNotes™ takes note taking to the next level.Take notes live in class or during review with PowerNotes. When your instructor says something you want to go back and review, simply click a button in the PowerNotes™ interface to insert a Bookmark that, when clicked, will take you back to that exact point in the recording.
- Print what’s presented in class. Whatever your instructor presented in class can be printed, and your instructor doesn’t even have to upload the document or file. Tegrity automatically creates high-quality printable slides for each chunk of content presented in class.
- Download a podcast or MP3 version of the recording. If your device doesn’t support streaming, or you won’t have a network connection available, recordings can be downloaded as podcasts, enhanced podcasts or MP3 files.
- Student Recording: Students can record with Tegrity, provided the professor allows it in a specific course, and watch their recordings upload automatically. This makes it easy to assign oral presentation assignments to students - provided they have a microphone and/or a webcam.
Tegrity Support
Tegrity Tutorials
Help for Instructors
The Knowledgebase is a great resource for answering questions about the Tegrity software such as creating, editing, and publishing your Tegrity Recordings. Source: Tegrity.com
Downloading Tegrity Videos
This tutorial was written with the student in mind and explains how to download and watch Tegrity recordings after they have been published.